Warranty & Return Policy

Valid for all official HISONG AirStudio S1 purchases worldwide Compliant with U.S. consumer warranty standards (Magnuson-Moss Warranty Act) and applicable local laws 📦 1. 30-Day Return & Refund Policy 1.1 Satisfaction Guarantee (Non-Defective Returns) For purchases made through hisong.io or authorized U.S. retailers, you may return your product within 30 days of delivery if: ✔ The product is unused and in original packaging ✔ All accessories are included ✔ You have obtained a Return Merchandise Authorization (RMA) Refunds will be processed within 7–10 business days following product inspection. Return shipping costs may apply unless HISONG confirms a quality-based return. 1.2 Damaged or Defective Upon Arrival If the product arrives with manufacturing defects, functional failure, or visible damage , HISONG will: ✔ Repair or replace the product or affected components ✔ Cover all shipping costs for confirmed warranty cases ✔ Provide expedited assistance for wireless, charging, or DSP-related issues Damage must be reported within 14 days of delivery , with photo/video support. 🔧 2. Warranty Coverage This HISONG Limited Warranty complies with the U.S. Magnuson-Moss Warranty Act and is recognized in all countries where HISONG is officially sold. Warranty terms may be adapted to meet mandatory consumer protection laws in your region. 2.1 Warranty Duration by Component Component Warranty Coverage HISONG AirStudio S1 Main Unit 12 months RX Plus Wireless Receiver 12 months RX Mini Wireless Receiver 12 months Magnetic Desktop Stand 6 months USB-C to USB-C Cable / Cold Shoe / 3.5mm Cable 3 months USB-C / USB-A Adapter 3 months Carrying Pouch / Protective Case 6 months Foam Windscreen / Ear Hook / Storage Disc Not covered (consumables) Software, Firmware & HISONG Link App Lifetime technical support 📌 Warranty period starts from the original delivery date recorded via tracking. 📌 Warranty is non-transferable and applies only to the original purchaser. 2.2 What is Covered ✔ Functional failure due to defects in materials or workmanship ✔ Wireless, charging, USB, or DSP hardware malfunction ✔ Fault caused by normal usage—not accidental damage ✔ App/firmware-related hardware connectivity issues HISONG will provide repair, replacement, or component service depending on the issue. 2.3 What is Not Covered ✘ Accidental or cosmetic damage (drops, liquid, cracks) ✘ Unauthorized repairs, modification, root access or disassembly ✘ Normal wear-and-tear items (foam, cables, silicone hooks) ✘ Issues caused by third-party accessories ✘ Products purchased from unauthorized resellers 📝 3. International Warranty Validity Scenario Support Product purchased on hisong.ai and shipped internationally Covered Product purchased from local authorized reseller Covered under local warranty program Product shipped to another country after purchase Support available; shipping cost responsibility may differ Third-party import without authorized dealer Warranty claim may require proof of authenticity All warranty services will comply with both U.S. warranty law and the mandatory consumer rights in your country (e.g., EU Directive 1999/44/EC, UK CRA 2015, Australian Consumer Law). 🔄 4. Warranty Claim Process 📩 Email: support@hisong.io 🌐 Support Portal: https://hisong.ai/pages/support  📺 Tutorials & Troubleshooting: https://www.youtube.com/@HiSongGlobal To file a claim, please provide: 1️⃣ Order number or proof of purchase 2️⃣ Serial number (if available) 3️⃣ Delivery date 4️⃣ Photo/video of the issue ⏱ HISONG will reply within 2 business days with next steps. 🔄 5. Repair, Replacement & Refund Processing Action Type Processing Time Warranty repair 7–14 business days Replacement shipment 3–5 business days after claim approval Refund after inspection 7–10 business days Customer service response Within 48 business hours Replacement units inherit the remaining warranty period , or 90 days minimum , whichever is longer. ⚖ Limitation of Liability To the extent permitted by applicable law, HISONG is not liable for: ❌ Data loss, recording session loss, or content damage ❌ Third-party accessories or software interference ❌ Indirect, incidental, or consequential damages 🔔 Lifetime Technical Support Even after the warranty expires, HISONG continues to offer: ✓ Firmware updates ✓ HISONG Link App support ✓ Setup and workflow guidance ✓ Paid out-of-warranty repair options 📌 Official Resources Purpose Link Official Website https://hisong.io Support Portal https://hisong.io/pages/support YouTube Tutorials https://www.youtube.com/@HiSongGlobal Email Support support@hisong.io © 2025 HISONG Music Technology Inc. All Rights Reserved. This policy is globally valid and aligned with U.S. warranty law and applicable consumer protection standards in your region.